The following terms and conditions have been created to ensure a smooth booking process for you, and a safe, fun and magical event on the day! By paying the deposit you agree to the following.

Payment

A 50% non-refundable deposit plus travel fee is required to secure your party/event. The remaining final amount must then be paid in full at least 7 days before your party/event. If this is not paid on time a £15 late payment fee will be added to the final balance. If we have not heard from you 3 days before the party/event and final payment has not been made we will assume this has been cancelled. For example, if your party is on a Saturday it must be paid by 23.59pm on the previous Saturday. If it is not we will chase this up the next working day and a £15 late payment fee will be charged. If we do not hear from you by 9am Wednesday we will contact to confirm that the party/event has been cancelled.

Travel and Parking

A free parking space must be made available for us at the venue. This is to ensure performer and equipment safely, allows us to arrive on time, and stops us from getting wet or windswept before our characters get to you.

It is your responsibility upon booking to ensure we will have access to a parking space. If we are unable to find a suitable parking space it may result in our performers arriving late to the party/event or being unable to attend with no obligation on our part to stay later or give a refund. If parking is limited please inform us upon booking so we can make necessary arrangements.

For every party/event we allow plenty of extra time for traffic but in the extremely rare case of major traffic issues that will cause us to be late we will contact you ASAP and suitable compensation will be provided. To help us arrive on time, if you are aware that the venue is hard to find due to any reason such as not showing on Sat Nav etc, please inform us upon booking so we can add extra travel time.

Cancellation/Amendments

We are proud to say we have never had to cancel a party/event since we began operating in 2014! We make plenty of precautions to ensure we bring the magic to you, but if we ever did have to cancel due to an issue on our end, we would refund all payments made including the deposit and travel fee.

The deposit and travel fee are non-refundable if the client cancels or fails to pay remaining balance in time.

The deposit locks in your characters, date, time, package and venue. Any amendments to your booking are subject to availability so please check with us first. If we can amend your booking a £30 per character amendment fee will apply. Change of date is classed as a new booking and deposit will not be carried over.

Other entertainment and food

Unless booking one of our Meet & Greet packages, we highly recommend avoiding other entertainment such as bouncy castles when our characters are there as these can massively impact our entertainment. Whilst we do not enforce this, we do believe it makes for a much better experience and our performers will not be expected to keep the attention of all the children if distracted by other entertainment and may result in us changing the activities booked. Please inform us upon booking about any other entertainment/activity happening.

We are not able to entertain whilst children are having their food so, please ensure this is done before or after our characters are at the event. If you would like our characters there during food to interact with the children, we do offer this as an extra on our party packages.

If you would like our character there for a visit whilst they have food or take part in other entertainment then our Meet & Greet packages are perfect for this.

Guest numbers

The maximum number of guests is stated on each package. If you wish to have a larger party, an additional character will be required. If we arrive to a party and there are more than the maximum children present without the correct amount of characters booked, please note we may not be able to host the party and/or carry out the package activities.

Weather Conditions

We are prepared to come to your party/event come rain or shine! However, severe weather conditions may impact our ability to get to you. If this is the case, we will be in touch ASAP to discuss options.

For outdoor parties/events a suitable indoor alternative must be organised in the case of rain/snow/wet and dirty ground to protect our costumes and equipment as well as our performers safety. In the case of hot weather, suitable shade or an indoor alternative must be provided to ensure our performers and equipment do not overheat – our wigs and costumes can be extremely heavy and hot to wear already!

Safety
We are not responsible for the safety of your guests. We are there to entertain only, therefore there must always be suitable adult supervision. In the case of a disruptive child, we please ask that an adult steps in to avoid it impacting the experience for the rest of the children.
Please provide a safe environment for both our staff and your guests. The performing area should be free from any tripping hazards or dangerous objects. If room temperature is uncomfortably hot or cold our performers reserve the right to take quick comfort breaks.
Harassment of any kind will not be tolerated. Harassment of any of our team will result in an immediate cancelation and you will not receive a refund.