FAQ’s

Where do you cover?

We are based in Sunderland and travel to all areas within the Tyne & Wear region as well as most areas of County Durham and Northumberland. The Meet & Greet and Guest Appearance packages may not be available to some areas due to travel time, however if our character is already booked that day near that area we will be able to do this so please enquire any way! We may charge a small travel fee depending on the area which will be discussed upon booking.

How do I book with Fantasy Fairytales?

To book one of our characters, you can fill in an enquiry form or send us a message on our Facebook, Instagram, info@fantasyfairytales.co.uk or 07525096311 with the date, time, character, location, and package you’d like to book so we can check our availability. We will aim to get back to you ASAP but we may be busy at other parties and events, so please allow at least 72 hours for a reply. Once we have confirmed availability and got all the relevant information we need, you will be sent payment details for the £30 deposit. You will then have 48 hours to make your payment before your selected time is able to be booked by others – bookings are not secured until deposit is paid. All enquires are handled on a first-come-first-served basis. By paying the deposit you automatically agree to our Terms & Conditions.

The remaining final amount can be paid by bank transfer atleast three days before your party/event. We will message a few days before your party/event to confirm your party details.

How far in advance should I book?

We recommend booking as soon as possible to avoid disappointment! We have clients book a year in advance and some book a week before. We will always try our best to squeeze you in, but unfortunately this isn’t always possible, so get in touch as soon as you can!

What will happen on the day of my party?

On the day of your party/event our performers will leave our base or a previous party with plenty of extra travel time and aim to arrive at your venue at least ten minutes prior. Our performers will send you a message to confirm we have arrived and will be at the entrance for the agreed upon time. It takes us practically no time at all to get all set up!

The characters will then perform the activities stated in the booked package or the previously agreed activities if a custom booking. However, since no two children are the same and no two parties are ever the same – our performers may change activities slightly to suit their interests in order to create the best experience possible for them. For example, the children may prefer a more intimate experience and not enjoy taking part in party games, in that case we may read a story with them instead.

Do I need to provide anything?

We bring everything we need to perform our activities, including music on a portable speaker that doesn’t require a power supply and prizes for party games. All we ask is that you please provide us with enough room for our characters and your guests to dance and move around. A chair for those booking the storytelling option will be greatly appreciated and if booking a make-over/ face glitter & glitter tattoo/ craft package we also please ask you provide us with a table and a couple of chairs.

Party bags are not included in our packages but we do supply them for an extra charge.

What about boys at a princess party?

Many of the parties we attend have boys as guests, and more often than not they love the princesses too!

I’m not sure my child would be interested in all of the stated activities, can I alter the packages?

Of course! We are happy to alter any of our packages to suit your needs. Just get in touch with us and we can work out the best custom package for you.

Do you do home visits?

Yes we do! All of our packages work well for a small party at home. If you are looking for a 1 to 1 experience just let us know and we can alter the activities to suit this.